Terms & Conditions

  1. Sale commences and concludes at the discretion of Rosendorff.

  2. Sale price shown has been deducted off the ticketed price only and is valid across a selection of stock as determines by Rosendorff.

  3. Rosendorff reserves the right to withhold any item from the sale if the description of that item does not match the description on the ticket.

  4. Offer excludes custom orders, custom designs, custom makes, repairs, alterations, services, gift vouchers, credit notes, insurance claims and existing lay-bys.

  5. Alterations, repairs and valuations will be charged for at normal Rosendorff rates. Due to running at full capacity, we will endeavour to complete required alterations within 14 business days however this will be assessed case by case. Certain items cannot be altered and/or resized and hence Rosendorff will not be required to provide the client with an exact fitting jewellery item.

  6. No Layby or payment plans are offered for online purchases.

  7. On-line purchases are subject to full bank clearance before the goods can be released for shipping or collection and deemed the property of the customer ...(generally around 72 business hours post purchase)

  8. Items are updated across our on-line store once daily on business days – occasionally if an item has been sold prior through our in store purchase options, the purchaser will be contacted and a similar piece offered. Where this is not possible, the purchase will be refunded.

  9. The offer of half price or reduced prices cannot be used in conjunction with any other offer or promotion. Items are available at time of advertising however many items are one off and may not be able to be replaced once sold. Some pieces have been photographed for illustration purposes only.

  10. Items purchased at reduced prices cannot be exchanged or refunded.

  11. Payments made are subject to full bank clearance before the goods can be released and deemed the property of the customer. Payments via other financial institutions are not available on sale items.

  12. Payments by credit cards will incur the following surcharges: a. Diners 3% b. American Express 3%

  1. Rosendorff reserves the right to change or withdraw a sale price offer at any time.

  2. Additional terms and conditions displayed in our Hay Street Perth Showroom may apply for in-store purchases.

  3. Items listed for sale on the website may no longer be available at the time of purchase due to sale status of that item.