FAQ Rosendorffs

Online Sales

All products displayed are sale prices.  Due to online sales and instore sales, there could be a delay in time for when products are updated and removed from the website as we reconcile all products at the end of each day.  We take best of care to ensure this is up to date at all times.

Where do Rosendorff source their diamonds?

Mr Rosendorff personally sources Rosendorff diamonds from all over the world. His diamond knowledge, passion and personal influence of choosing the best of the best available rough diamonds assures only the rarest beauty of natural diamonds are selected. Rosendorff guarantee all diamonds to be issue and conflict free as well as eithically sourced. Rosendorff is a signatory to the “Kimberley Process”. After purchasing the finest rough diamonds our international cutting and polishing partners cut and polish the rough diamonds to our exacting spefications using the latest technology to ensure your Rosendorff diamond outshines all others. A large selection of diamonds over 0.40 carats are also laser inscribed with an individual identification number on the diamond’s girdle.

Will my diamonds have a certificate?

Will I receive a valuation certificate?

Which is better Platinum or White Gold?

This is a personal preference. 18 carat White gold is an alloy containing 75% pure gold and 25% other alloys. It is hard wearing and is coated in a fine layer of Rhodium which gives white gold its brilliance and whiteness; however it does need regular maintenance with the rhodium requiring replacing every 12 to 18 months depending on how you wear your rings. Platinum is a 95% pure metal in jewellery. It is dense, hard wearing and does not require rhodium plating. It is however, a more expensive metal. We would be delighted to discuss your personal needs when making your purchase.

Which is more important – colour or clarity?

The significance of colour over clarity is one of personal preference. All Rosendorff rings contain diamonds cut to Rosendorff specifications so you can be assured that which ever diamond you choose, it will always be bright and beautiful.

What is the difference between a Rosendorff ring and others?

Rosendorff are Western Australia’s premier diamond jeweller. We are passionate about the quality of your diamond, the workmanship that goes into your precious piece and the experience you have when walking into one of our showrooms. Our knowledgeable staff will take you through every aspect of your important purchase and understand the momentous occasion that is associated with your piece. Rosendorff jewellery is designed to be worn, cherished, enjoyed and passed down from generation to generation. We believe that you will be thrilled with your purchase for many years to come. Make an appointment to view our exquisite collection – Rosendorff diamonds need to be seen as their beauty speaks for itself.

Do I need to make an appointment?

To ensure you are in the hands of our most skilled specialists, we recommend that you book an appointment. If you would like to call ahead of coming into our showroom we can pre-arrange a selection of rings for you to view based on your individual preferences and needs. With or without an appointment, we’d love to help you.

Does Rosendorff jewellery contain nickel?

Rosendorff jewellery may have minute traces of nickel as part of the alloy, which are permitted under the allergic tolerance laws however the content is so minimal that it has no known allergic reaction on the skin.

Will you buy back my diamond?

Currently Rosendorff do not have a second hand dealers license and therefore are unable to re-purchase pre-loved diamonds however, if yours is a Rosendorff diamond, please contact us to discuss your personal needs.

Will Rosendorff create a ring setting for my own diamond?

Rosendorff will not use diamonds from outside the company. All Rosendorff diamonds have passed strict quality assurance criteria ensuring ever aspect of your Rosendorff piece is of the finest world quality.

What if my fiance doesn’t like the ring I have chosen?

Rosendorff are happy to exchange unworn stock pieces within 14 days of purchase. For all bespoke jewellery we are happy to discuss your personalised alternatives during an individual appointment. Fees will apply to changes required.

Does gold tarnish?

Can gold stain the skin or leave marks?

Pure gold will not mark the skin as it is chemically stable and it does not react with many substances. It is the other metals in gold alloy especially the lesser quality alloys which react chemically and may therefore mark the skin and also tarnish very quickly. Tarnish on gold jewellery is greatest on people who perspire and it shows as a dark smudge on their skin. This happens because perspiration contains sodium chloride and other salts and these interact with the high silver and copper content in low-alloy gold to form a dark salt deposit that, due to friction, appears on the skin, which is in contact with the metal. It can also appear where people on a certain type of medication. These people should avoid using jewellery with low-carat gold alloys.

How long will it take to make / order my ring?

Please allow an average of three weeks to have your diamond wedding rings crafted in our workshop. If your needs are more urgent, this can be discussed and reviewed with your sales professional.

Can I put the rings on layby until the wedding?

Yes you may. Rosendorff have a three month payment program with regular fortnightly payments. Please ask in store about our other payment options.

I want order my wedding rings but I don’t want to leave my engagement ring?

In order to create a piece that you will enjoy everyday after your marriage ceremony it is imperative that we have your engagement ring to create perfection. Three weeks may sound like a lifetime now but let us assure you that you will be forever pleased once you see the finished piece.

Do I need to adjust the setting of my engagement ring for the wedding band to sit flush?

Should I order my eternity ring when I have my wedding ring made?

Why not? Having your eternity ring made at the same time ensures both rings are an absolute perfect match. It also ensures that you don’t have to pay more for your eternity ring at a later date nor do you have to part with your engagement ring for a second time.

What styles of wedding ring is most popular?

Your wedding band is a very personal decision; however the most popular styles tie into the designs of your engagement ring. A round brilliant cut diamond wedding band for example, will best compliment a round brilliant cut diamond engagement ring. We would be delighted to guide you through your best choices based on your engagement rings design.

How do I care for my pearl jewellery?

Caring for pearl jewellery is particularly important given the delicate nature of the gem. Contact with chemicals, cosmetics and chlorinated water should be avoided, however your pearl jewellery can still be worn and enjoyed everyday.

Due to the porous nature of pearls, avoid submerging your pearls in water as this can dissolve the cement holding your pearl securely in place on its post. When not in wear, store on their own in a soft pouch out of direct sunlight.

What is the difference between Freshwater , Saltwater and South Sea Pearls?

A Freshwater pearl is cultured in a mussel in a lake. A traditional saltwater (Akoya) pearl is cultured in an oyster in the sea. Generally, the freshwater cultured pearls are less expensive than the Akoya pearl. South Sea Pearls are also grown in the sea but are usually a larger size than the Akoya and this is reflected in a higher price point.

I just received my engagement ring but it doesn’t fit. Can I have it resized?

Yes, we will size your engagement ring complimentary on the first occasion within three months of purchase.

What is rhodium plating?

18 carat white gold is made up of 75% gold and 25% other metal, usually silver or palladium. It is common practice to coat the gold in a fine layer of rhodium which is a metal very similar to Platinum. It enhances the whiteness of white gold. It is hard wearing but will eventually wear off in time. It needs replacing every 12 to 18 months depending on how the jewellery is worn, to keep the white gold looking its best.

Why should I have my ring professionally cleaned?

Why has my diamond / stone chipped / fallen out?

Even a diamond, which is the hardest substance known to man, can chip if hit on the right angle. They are most vulnerable around the girdle, however, due to the way in the which the diamond grows in a crystal, they sometimes have cleavage lines which are susceptible to impact.

Daily wear of your jewellery can wear down clasps and settings which can unfortunately result in stones becoming loose or falling out. Some types of setting are more susceptible to this happening including pave where the beauty in the design is the small amount of metal holding onto the stone itself. Occasionally an impact to the ring can weaken the setting and this can result in the stone falling out at a later stage. Rosendorff is more than happy to examine your piece and will replace the stone you have lost or reset any stones that have become loose. A fee will apply and will be discussed with an After Sales Service Specialist on inspection of the piece.

How long will it take to have a repair completed?

General repairs take a minimum of two weeks however our time frame will depend on the season. Some repair work may take a little longer depending on what is required and the current capacity of our workshop. If necessary, we will advise you of any changes on time-frames once the piece has been assessed by the Rosendorff jewellery workshop.

What is ultrasonic cleaning?

Ultrasonic cleaning is a process of cleaning delicate jewellery which brightens dull stones and cleans jewellery thoroughly. Rosendorff offer a free ultrasonic cleaning service on all Rosendorff diamond pieces.

Will you repair pieces not purchased from Rosendorff?

We wish we could assist however, due the high volume of work going through our workshop we are unable to repair pieces which haven’t been purchased from Rosendorff. We can, however, recommend someone who can help with your needs.