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Q - Are you closing down?
The receivers are continually assessing the financial situation of the company, no final decisions have been made at this time regarding the future of Rosendorffs.

Q - Are you creating custom designed rings?
No custom designs will be undertaken at this time until further business considerations are made to avoid disappointment to our customers.

Q - I have a current work order with the company, which was made prior to the appointment of the receivers, what will happen to that work?
The receivers have committed to all custom work that was commissioned before the appointment.

Q - Can we order online?
Online ordering is not possible at the moment due to fluid stock levels and the time it would take to manage both the sale and online orders.

Q - How long will the sale go for?
The length of the sale is to be determined dependant on decisions and outcomes of the receivership process.

Q - Where can I find the terms and conditions?
All terms and conditions have been adjusted by the receivers, Full terms and conditions are available at the Rosendorff showroom, in line with the retail practices act.

Q - Can I get a copy of my valuation from a previously purchased ring? The records kept at Rosendorffs go back a certain amount of time. You can come into the store and we will do everything to check and if your requested paperwork is still available we can print and provide that to you.

Q - Are you getting new stock for the sale? New stock has been put on the shelves periodically, you are encouraged to come to the store to check on the stock in person.

Q - I need my jewellery resized, or repaired, is this still possible at Rosendorff?
We are not taking on independent repairs or resizing, However items bought in store during the sale will be attended to regarding resizing to your size.